STORE POLICY

CUSTOMER CARE

We're here to make sure your experience matches the standard we hold ourselves to. If something's off, we'll make it right.

Orders & Processing

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Once your order ships, you'll receive a tracking number via email so you can follow it every step of the way.

During high-demand periods or limited drops, processing may take slightly longer — we'll always communicate any delays upfront.

Damaged or Wrong Items

If your order arrives damaged or you received the wrong item, contact us within 72 hours of delivery. Send a photo of the item and your order number to @unco.mmonszn via Instagram or through our Contact Us tab, and we'll get it sorted fast — no hassle.

Cancellations

Orders can be cancelled within 24 hours of purchase as long as they haven't shipped. After that, the order will need to go through our standard return process once it arrives.

Contact Us

We respond to all inquiries within 1–2 business days.

📱 Instagram DMs: @Unco.mmonSZN (or via Contact US tab)

PRIVACY & SAFETY

Your information is yours. We collect only what we need, we protect it, and we never sell it.

What We Collect

When you place an order or create an account, we collect:

Your name, email address, and shipping address
Payment information (processed securely — we never store your full card details)
Basic browsing data to improve your experience on our site

How We Use It

We use your information to:

Process and fulfill your orders
Send you shipping updates and order confirmations
Reach out about your account or purchases if needed
Send marketing emails only if you've opted in (you can unsubscribe anytime)

What We Don't Do

We do not sell your personal information to third parties
We do not share your data except with trusted partners needed to run our business (shipping carriers, payment processors)
We do not store sensitive payment data on our servers

Cookies

Our site uses cookies to remember your cart, track basic analytics, and improve site performance. You can disable cookies in your browser settings at any time — though some features may not work as smoothly.

Security

We use industry-standard SSL encryption to protect your data in transit. Our payment processing is handled by trusted, PCI-compliant providers.

WHOLESALE INQUIRIES

Interested in carrying Uncommon SZN? Let's talk.

We're open to working with the right retail partners — boutiques, gyms, athletic retailers, and lifestyle stores that share our values.

Here's how it works:

Who we work with: We're selective. We want Uncommon SZN on shelves where it makes sense — places where the customer already has that same driven, no-excuse mentality. If that sounds like your store, we're interested.

We have a minimum order quantity to keep things manageable on both ends. Details are shared once we've had a quick conversation and confirmed it's a good fit.

Reach out via Instagram or through our "Contact Us" tab and we will be in touch.

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

- Offline Payments